Delivery & Returns
For stocked items your order should be processed within 5 working days.
All our ArtTables are made to order in small batches. The lead times are approximately 10 weeks. From time to time we do hold a limited amount of ArtTables in stock, so if your order is urgent please ask us for what we have available for express delivery.
Crating and packing of our tables
We take great care to pack and crate our ArtTables in a way which prevents any damage in transit. Upon delivery of your table, it is your responsibility to inspect each item and any damaged goods should not be signed for. Should your product not arrive in perfect condition please contact us within 48 hours with a photograph of the item and we will advise on the best solution including return or repair options. After this time we cannot be held responsible for goods that are no longer in our care.
All prices listed exclude delivery, unless otherwise stated. The price will be calculated at checkout, based on the delivery address.
All shipping prices are stated as accurately as possible, if there is a significant change in the prices due to unforeseen circumstances (such as global pandemics!) we will inform you.
If you are purchasing an ArtTable please check the dimensions at the delivery address for access (including doors, corridors and stairs), as well as the area of intended use, before you order to ensure that the product is the right size for your needs, and to enable us to deliver your order successfully. Goods that fail to fit into your property at point of delivery are your responsibility as we have no control over this.
Our standard delivery is a one man doorstep delivery. If your delivery requires special requirements that we are not aware of at the point of purchase we may need to contact you directly and we may need to charge an additional fee so please check prior to ordering.
Brexit. So sad on so many levels.
We are still working our way through exactly what it means for us a business, and for you as our customer.
What we do know is that similar to International Shipping you may be subject to to import duties, taxes and fees on your purchase once it arrives in your destination country. If so, you’ll be contacted by the shipping company with further information. Unfortunately being a very small business we are unable to take on those costs ourselves. We therefore have to ask you to cover customs & duties.
If charges are refused please note we would be liable to pay them ourselves, plus the cost of shipping. That would mean we have to deduct those charges from a final refund.
We can ship our products worldwide. If you country doesn’t appear as an option please contact us directly.
Please note that as the recipient you are responsible for all import duties, tax and administration charges that maybe applied by your local customs. These charges vary dependent on the country and if you are unsure we would recommend you contact your local customs office for more information.
You may return goods within 14 working days of delivery, except for the products described as made-to-order. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To return an item please notify us by email. To complete your return, we require a receipt or proof of purchase. If you request a refund which is approved we will credit the cost of your item excluding the cost of delivery. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please note that refunds can take up to 30 days from receiving the returned item.
Please note we use high-quality wood with beautiful variations in grain, colour, knots and other character markings. We do not accept returns or refunds based on natural variations in our material.
Prior to dispatch we double-check all of our ArtTables to ensure that they are in perfect condition when they leave the workshop but we are aware that occasionally things can go wrong in transit. We will always stand by our products and if they are damaged in transit or faulty we will repair/replace them; however, returns are at customers' own expense. This may seem harsh, but we are currently a small independent set up and we simply cannot offer the same level of after sales service as much bigger retailers. So please consider this before ordering.
We highly recommend making sure it is sufficiently protected and packed as well as properly insured as any damage in transit to the returned item will be at the customer’s risk.
The product you return must be in new, unused, condition with all the original packaging and product tags still attached. New and unused means, that there are no marks on the item or packaging. We are unable to accept any item with any indication that it was used.
Sale item returns
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.